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📦 Awaiting Order Arrival

❓ I placed an order, but it hasn’t arrived yet. What should I do?

Orders are usually dispatched within 24–48 hours. Depending on your city and order weight, delivery may take:

  • 2–5 working days via courier (TCS, Pakistan Post, Leopards)

  • 2–3 days via bilti service (for large/heavy orders)

  • Same-day delivery available in Lahore, Islamabad, and Rawalpindi for 50kg+ orders

If your order is delayed, please message us on WhatsApp at +92 311 9073909 with your name and order date. We’ll respond quickly.

❓ How can I track my order?

After dispatch, we usually send you a tracking number (for courier shipments) or bilti receipt photo (for goods transport). If you haven't received one, just message us and we’ll send it again.

❓ It’s been 5 days and I haven’t received anything. What now?

Sometimes couriers delay deliveries due to weather, holidays, or operational issues.
Please contact us via WhatsApp — we’ll contact the courier or bilti service on your behalf and give you a status update.

❓ Do you guarantee delivery in a specific number of days?

While we dispatch on time, final delivery is handled by third-party services, so we cannot guarantee an exact day. However, if you need your order urgently, ask us about:

  • Same-day delivery options
  • Pickup via bilti
  • Or using your preferred courier (if available)
❓ What happens if the courier returns my parcel?

If the parcel is returned due to incomplete address, unreachable phone number, or refusal to accept:

  • We will notify you
  • You’ll have the option to resend it (with adjusted shipping cost)

🛒 Ordering & Payment

❓ I haven’t received my order. What should I do?

Please check your WhatsApp or email confirmation. It usually contains your order details and delivery info.
If you're still unsure, message us on WhatsApp at +92 311 9073909 and we’ll assist you quickly.

❓ When will I receive my order?

Delivery time depends on location and parcel size:

  • 2–5 days via TCS, Pakistan Post, or Leopards
  • Same-day delivery for orders over 50kg in Lahore, Islamabad, and Rawalpindi
  • 2–3 days via bilti service (goods transport) for orders over 30kg — pickup from your local adda
❓ What payment methods do you accept?
  • Cash on Delivery (COD) for normal courier orders
  • Bank transfer or EasyPaisa for large orders or bilti delivery
    Payment details are shared on WhatsApp once you confirm your order.
❓ Can I order a custom quantity like 3.5kg or 7kg?

Yes! At Organic Baghbaani, we offer flexible quantities based on your need — from 0.5kg to 50kg. Just tell us your required amount on WhatsApp.

❓ Can I negotiate the price?

Yes, especially for bulk orders. Reach out on WhatsApp and we’ll send you the best available rates and delivery options.

🔧 After sales

❓ I received the wrong item. What should I do?

We’re sorry! If we sent the wrong product, we’ll cover both return and re-shipping charges. Please contact us within 2 days on WhatsApp at +92 311 9073909, share a photo, and we’ll fix it right away.

❓ What if my parcel arrived damaged?

We don’t offer refunds for courier damage.
But to maintain good customer relationships, we often send the damaged quantity for free with your next order. Just share a photo and your next order details.

❓ I changed my mind after receiving the product. Can I return it?

Yes — but you must contact us within 2 days and return the product at your own shipping cost.
Refunds are only issued after we receive the returned product in its original packaging.

❓ What if I made a mistake while ordering?

If you ordered the wrong item or quantity, you’ll need to pay for both return and re-shipping charges.
We’ll guide you through the return process — just message us on WhatsApp.

❓ I received my order after getting a refund. What now?

If your refund was processed and you still received the parcel, please do not use the product.
Contact us — we’ll either reverse the refund or arrange a return.

💰 Refund

❓ What is your refund policy?

We accept refund or return requests within 2 days of receiving your order. The product must be returned first in unused condition. Refunds are processed after we receive the returned item.

❓ Do I have to return the product to get a refund?

Yes. We require the product to be returned first before issuing any refund. It should be unused and packed securely in its original packaging.

❓ Who pays for shipping if I request a return?

  • If we sent the wrong item, we cover both return and re-shipping charges.

  • If the mistake is on the customer’s side, the customer must pay for both shipping costs.

❓ I received my order after the refund was approved. What should I do?

Please do not use the product. Keep it in original packaging and contact us on WhatsApp. We'll guide you on whether to return the item or reverse the refund.

❓ What if the courier damages my parcel during delivery?

We do not offer refunds for courier-related damage.
However, to build trust, we often send the damaged quantity again with your next order, free of cost. Please share clear photos within 2 days.